Verizon says network back up after massive outage
Verizon has announced that its mobile network is finally back up and running again, after an outage prevented users from making phone calls for over 10 hours on Wednesday. You should now be able to resuming using your phone as usual, though you may have to restart it first.
“The outage has been resolved,” Verizon posted to X at 10:20 p.m. ET / 7:20 p.m. PT. “If customers are still having an issue, we encourage them to restart their devices to reconnect to the network. For those affected, we will provide account credits. Details will be shared directly with customers. We sincerely apologize for the disruption.”
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The Verizon outage began earlier on Wednesday at around 11:55 a.m. ET / 8:55 a.m. PT, when crowdsourced outage tracker Downdetector began receiving thousands of reports from customers having trouble connecting. (Disclosure: Downdetector and Mashable are both owned by parent company Ziff Davis.)
The outage stuck Verizon customers’ devices in SOS mode, preventing them from making phone calls or using their mobile data. Unfortunately, while calling 911 should have worked regardless, some Verizon users reported that they were unable to contact emergency services during the outage, while government officials advised people to use other networks if they needed help.
Verizon has apologised for the temporary lack of service, and promised to assign credits to impacted users’ accounts in order to compensate them. However, no explanation has yet been given regarding what caused the Verizon outage. It’s likely that further information will be released in the coming days. For now, upset customers are taking to social media to demand answers, with some threatening to switch carriers.
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